1. When will I receive my order?

Orders are processed within 1–3 business days. Delivery usually takes:
- Slovakia: 1–3 business days
- EU countries: 3–10 business days
- Outside EU: 3–25 business days

2. Is shipping free?

Yes – shipping is free, (vary by country and delivery method).

3. Can I return my sunglasses?

Absolutely. You can return any unused item within 14 days of delivery. Please contact us at visais@visais.eu before sending anything back.

4. Do you offer physical stores?

Currently not – but If our glasses are in a physical store, we will inform you.

5. What makes VISAIS sunglasses unique?

Our sunglasses are designed in Europe with a focus on timeless style, UV400 protection, and premium materials. VISAIS means elegance without compromise.

6. How can I contact customer support?

You can email us anytime at visais@visais.eu. We typically respond within 24 hours on weekdays.